FAQ & Support

What is SmartHeart ®️?

SmartHeart® is the first fully integrated, portable, 12-lead ECG technology and cloud-based platform with unlimited 24/7 preliminary reads by SHL clinical staff – for faster, easier and better diagnosis of heart disease.

SmartHeart is the only portable 12-lead ECG device with 24/7 cardiology review. With our technology, patients can transmit a full ECG in about 30 seconds in the comfort of their own homes. High-quality and convenient, this ECG device is easy to use and provides peace of mind.

Yes, SmartHeart is FDA-cleared for use in the United States.

Yes, SmartHeart has been conducted in numerous clinical studies proving to be as accurate and efficacious as the standard 12-lead ECG.

Yes, SmartHeart is suitable for both men and women to use. The ECG device comes with a belt that can be adjusted to a range of sizes to ensure maximum comfort for all body types.

You will transmit your ECG results in about 30 seconds. A full report of the results is sent directly to the SmartHeart app on your smartphone or tablet in roughly 30 minutes.

To turn SmartHeart on, press the button on the front of the device and a constant blue heart light will illuminate. If you hold this button for more than a few seconds, the blue heart light will flash. This indicates the device is in pairing mode.

SmartHeart uses two lithium AAA batteries, which will be supplied in your SmartHeart kit. These batteries will perform about 100 ECGs or six hours of power.

iOS Pairing Steps:
1. Turn on Bluetooth in your iPhone/iPad settings.
2. Press and hold down the SmartHeart On/Off button for at least six seconds until the heart-shaped indicator begins to blink blue.
3. Enter the SmartHeart Serial Number as the pin code, when requested.

Android Pairing Steps:
1. While SmartHeart is in the off position, press and hold the button until the heart light flashes blue.
2. Launch the App and tap the ‘Start Pairing’ button below.
3. Enter the SmartHeart Serial Number as the PIN code, when requested.
Note: Some phones or tablets can take up to two minutes to establish a connection.

Yes, SmartHeart works with both Apple and Android devices, and the SmartHeart app can be found in the Apple Store and Google Play Store.

There are a few things you can do:
Try adding more moisture to the body where the leads come into contact. If you have thick chest hair, more moisture will be needed.
Tighten the belt to ensure the leads are making contact with the body.
Apply light pressure to the belt or device where the lead is showing red until it turns green.

Wipe the device using a soft cloth dampened with 70% rubbing alcohol or use the alcohol prep pads and wipes provided in the SmartHeart case. After cleaning, dry the device with a clean washcloth and leave to completely air dry for 10 minutes. Do NOT submerge the SmartHeart device in liquid or use household cleaning products.


Contact us today to learn more about our advanced telemedicine services that enable faster, easier and smarter diagnosis of heart disease.

Download Our Whitepaper

The cost of care for patients with acute myocardial infarction continues after patients leave the hospital. At-home solutions offer a cost-effective means to manage cardiovascular disease. Telehealth services facilitated by SmartHeart®, the only FDA-cleared, hospital-grade, remote 12-lead ECG, enables substantial cost savings, while improving outcomes and patient satisfaction.