FAQ & Support

FAQ & Support

FAQ & Support

 

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SHL Telemedicine

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FAQ & Support

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What is SmartHeart®️?

SmartHeart®️ is the leading 12-lead ECG technology. With SmartHeart®️, users can have a full ECG in less than 30 seconds from the comfort of your own home. This high-quality ECG device is portable and convenient, weighing less than one pound!

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Does SmartHeart® have regulatory clearance?

Yes, SmartHeart®️ is FDA-cleared in the United States.

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Is SmartHeart®️ as accurate as a standard 12-lead ECG machine?

Yes, SmartHeart®️ has been conducted in numerous clinical studies proving to be as accurate and efficacious as the standard 12-lead bedside ECG.

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Is SmartHeart®️ designed for both men and women of varying body sizes?

Yes, SmartHeart® is suitable for both men and women to use, and this ECG device comes with a belt that can be adjusted to a size small, medium, and large to ensure maximum comfort for all body types.

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How quickly will I get my ECG results?

You will receive ECG results within seconds of using SmartHeart®. A full report of your ECG results are sent directly to your smartphone or tablet in the SmartHeart® app.

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Is there a video tutorial on how to perform an ECG with SmartHeart®?

Yes, to view a video tutorial, please click here.

Frequently Asked Questions

Do you have a guide for operating the SmartHeart® device?

Yes, please click here to view our SmartHeart® Quick Guide to easily learn how to setup your device and perform your first ECG.

How do I turn the SmartHeart® device on?

To turn SmartHeart® on, press the button on the front of the device and a constant blue heart light will illuminate. If you hold this button for more than a few seconds, the blue heart light will flash. This indicates the device is in pairing mode.

How long do the batteries last?

SmartHeart® uses two lithium AAA batteries, which will be supplied in your SmartHeart® Kit. These batteries will perform about 100 ECGs or 6 hours of power.

How do I pair SmartHeart® with my phone?

On your smartphone or tablet, open the Settings app and go to the Bluetooth tab. On the SmartHeart® device, press down on the power button for about 6-10 seconds until the blue heart light is blinking. Now, wait for your phone to discover the SmartHeart® via Bluetooth. Select “SmartHeart” on your mobile device and then enter the serial number located on the back and case of your SmartHeart® device.

Does SmartHeart® work on both Apple and Android phones and tablets?

Yes, SmartHeart® works with both Apple and Android devices, and the SmartHeart® app can be found in the App store and Google Play Store.

During my ECG, I cannot get all the leads to turn green. How do I get a better connection?

  • Try adding more moisture to the body where the leads come into contact. If you have thick chest hair, more moisture will be needed.
  • Tighten the belt to ensure the leads are making contact with the body.
  • Apply light pressure to the belt or device where the lead is showing red until it turns green.

How do I clean the SmartHeart® device?

Wipe the device using a soft cloth dampened with 70% rubbing alcohol or use the alcohol prep pads and wipes provided in the SmartHeart® case. After cleaning, dry the device with a clean washcloth and leave to completely air dry for 10 minutes. Do NOT submerge the SmartHeart® device in liquid or use household cleaning products.

Discover SHL Telemedicine

Contact us to learn more about how SHL continues to develop technology solutions and advanced telemedicine services for monitoring of the heart.