Support | SmartHeart® Portal
Support | SmartHeart® Portal
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How to Use

Learn how to set up your SmartHeart®️ and quickly perform EKGs

How to Use

How to Use

 

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How to Use

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Setting up SmartHeart®

After receiving your SmartHeart®️ EKG, follow these steps to set up your device:

  • Activate your account by clicking the activation link sent to your email. This will prompt you to create a new password.
  • Download the SmartHeart®️ app from the App Store or Google Play Store.
  • Insert two lithium AAA batteries into the SmartHeart®️ device.
  • Launch the SmartHeart®️ app, press and hold the button on SmartHeart®️ until the heart is blue and flashing then follow the directions to complete device pairing.
  • The app will request a PIN code. This code is your device’s serial number, which can be found on the back of your SmartHeart®️ or on your SmartHeart®️ carrying case.
  • Log in to the app with your email and new password to begin your EKG. Your email will also be your username for the web platform.
  • Follow the application step by step to obtain full 12-lead EKG results.
  • If you experience or encounter any issues please reach out to our customer service team at custservice@shl-tm.com or 1-866-745-8356.

Placing SmartHeart® on the Body

Here’s how to correctly place SmartHeart® on the body:

  • Moisten the parts of the body coming in contact with the electrodes with a damp tissue (inner parts of the left and right arm, waist, and chest).
  • Place SmartHeart®️ against the center of the chest. For men, the SmartHeart®️ belt should be approximately once centimeter (1/2 inch) away from the nipple. For women, the SmartHeart®️ belt should be placed under the breasts as high up as possible. Now, tighten the belt and position the right arm, left arm, and waist electrodes.
  • Identify your chest size by drawing an imaginary line between the middle of the left underarm and the left hipbone. The connection point indicated the chest size.
SmartHeart Mannequin Image
Ensuring Proper Lead Connection
Measuring Chest Size
SmartHeart Mannequin Image
Measuring Chest Size

Placing SmartHeart® on the Body

Here’s how to correctly place SmartHeart® on the body:

  • Moisten the parts of the body coming in contact with the electrodes with a damp tissue (inner parts of the left and right arm, waist, and chest).
  • Place SmartHeart®️ against the center of the chest. For men, the SmartHeart®️ belt should be approximately once centimeter (1/2 inch) away from the nipple. For women, the SmartHeart®️ belt should be placed under the breasts as high up as possible. Now, tighten the belt and position the right arm, left arm, and waist electrodes.
  • Identify your chest size by drawing an imaginary line between the middle of the left underarm and the left hipbone. The connection point indicated the chest size.
Ensuring Proper Lead Connection
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Performing the EKG

Now that you have correctly placed SmartHeart®️ on your body, follow these instructions to perform the EKG:

  • Launch the app, click “Perform EKG,” and follow the in-app instructions.
  • To perform the EKG, sit comfortably, leaning slightly with both hands between the thighs.
  • Ensure all electrodes are in contact with the body and the app shows all electrodes as green. If the app shows an electrode in red, then readjust until it appears green. Tap the “START EKG” button once all electrodes are properly placed. Relax your muscles, lean back, and stay still until the EKG is complete.
  • Once the EKG has finished, follow the in-app instructions to view your results and forward the EKG to your physician.
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Interpreting EKG Results

Your EKG results will be immediately available on the SmartHeart®️ app and simultaneously in the web platform. Quickly and easily make or receive an interpretation as well as share with colleagues in your organization.

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Cleaning SmartHeart®

To clean your SmartHeart®️ device, do not use abrasive cleaning products or pads that could damage the electrodes or housing. To clean the housing, belt, and electrodes, use a soft cloth soaked in 70% rubbing alcohol. Always clean the device when transferring the device from one patient to another.

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Troubleshooting

To troubleshoot any issue with your device, please reference your SmartHeart®️ User Guide. If your problem is not solved by viewing the User Guide or short video on this website, please contact our customer support team at custservice@shl-tm.com.

Discover SmartHeart®️

Contact us to learn more about how SHL continues to develop technology solutions and advanced telemedicine services for monitoring of the heart.

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